Brian Carden Design
I design products. I create experiences.
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User Experience Design

Our team was tasked with increasing the 30 day retention rate of our product, UA Record. As Product Design Lead, I oversaw the User Experience design process. I outlined project goals and objectives, and guided the team throughout the process with the tools and support to allow them to be successful. 

 

 

The Problem

Increase 30 day user retention rates. The average Day 1 retention rate for apps is 20%. Numbers trend down from there.

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Assumption

If we can increase the retention rate from Day 0 > Day 1, it will have a residual impact on Day 30 results.

Validation

We looked to academic studies conducted with large samplings of data to validate this assumption.

 

 
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Identifying Opportunities

We began to focus on our Day 0 Experience and our Onboarding flow in particular to identify areas for improvement. 

 

 
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Research

The team conducted a trendscape of our competitors to better understand best practices and identify opportunities for improvement.

 

 
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Goal Setting

Our purpose as a product is to help our users achieve their fitness goals. But we fail to covey this value prop during our initial introduction to a new user. 

Our hypothesis was that by allowing users to set a goal during onboarding we can increase retention.

As product design lead, I outlined objectives and considerations for the team as they began to concept ideas. 

 

 
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User Personas & Storytelling

To better illustrate the goal setting experience to stakeholders, we told the story through one of our user personas.

 

 
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One day while using MyFitnessPal, Sophia decides to learn more about UA Record. She opens the app and creates a fitness goal for herself.

Since she is already an Under Armour user, her accounts are linked automatically. 

 

 
 

 

Results & Next Steps

The first phase of this project is already yielding positive results. With the addition of a one screen goal setting experience and demonstrating a clear value prop before requesting personal information, user retention has increased by 7%.

Work has begun the next phase which will begin to layer coaching and insights on top of the data we gather from users.